If a package is returned to Melanins Gold LLC due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the redelivery costs. Melanins Gold is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect. Once an order has been submitted, you have 24 hours to cancel. After 24 hours, no edits or cancellations can be made. No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order. Lost or Stolen Packages Melanins Gold LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Melanins Gold LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate. It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation. Damaged or Missing Products It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please submit a ticket with photos of the damages and necessary information to support your claim and we will be happy to assist you.
